The role of ‘Humans’ in Human Resource

Driven by technologies like Artificial Intelligence and Machine Learning, a variety of sectors are implementing automated solutions, with HR emerging as one of the top adopters. But the roles of CHROs, HR Business partners and generalists will also become more relevant than ever before. With a shift.

Traditionally, the HRBP role has been a role focused on getting things done within the business unit designed by the COE while also representing the business interests in the COE design process. With greater use of technology in many COE functions, this role is likely to undergo a fundamental change, from the one of coordination to that of value creation driven by the use of technology and data. Business partners are being looked at as advisors and consultants to business leaders, and will get measured on business impact and outcomes.

No role in the C-suite has been transformed more than that of a CHRO. As CEOs have increasingly recognized the value of talent to drive business outcomes, they expect CHROs to possess broad business acumen and to transform traditional HR practices into powerful competitive advantages, creating a new way of working in a world of continuous change. On the face of it, the wide-ranging aspects of the role of a CHRO appear to require multiple personalities, but the common thread running through all aspects of this role is change.

Our study across 678 organizations in APAC revealed that HR capability gaps are holding back the effectiveness of HR and need to be addressed on priority. Large organizations are facing this challenge more acutely because they are more advanced in their HR transformation journey, making it imperative to clearly think through HR roles and their distinct accountabilities, while enabling a higher degree of collaboration through defined governance.

For now, technology investments are being viewed as the way to unlock the potential of the HR organization. Three-fourth of organizations plan to increase spending on HR capability development, with analytics, digital savviness and change facilitation seeming to be priorities.